Do you have a passion for health care and a desire to support the journey for those who are involved in them? Are you looking for your next leadership role where you can drive strategy, lead creative and impactful programs, and help grow and develop others?

Our Clinical Studies team is seeking an experienced Senior Operations Director who will be integral to our operations, playing a vital role in driving efficiency, quality, and growth. You will be responsible for leading the team and working with the senior team to build sound and strategic recommendations.

As a Senior Operations Director you will:

  • be a key member of our team, responsible for overseeing and optimizing the operational aspects of our business
  • have a minimum of 10 years of experience in operations
  • bring your expertise to drive efficiency, quality, and growth within the organization
  • work closely with client teams to ensure seamless coordination, effective resource allocation, and adherence to AXON Clinical Studies standards, all while upholding our commitment to patient-centric care

We are looking for a dedicated individual with a passion for excellence who will be instrumental and act as an additional focal point to our success as a success as a Senior Operations Director.


1. Operational Leadership:

  • Provide direction for the operational functions
  • Collaborate with senior leadership to develop and implement operational strategies aligned with the organization’s goals
  • Lead and mentor a team of Group Account Directors/Account Directors and Senior Account Managers /Account Managers to ensure cohesive and effective operations across all functional areas

2. Process Optimization:

  • Analyze existing operational processes and identify opportunities for streamlining workflows and enhancing efficiency
  • Implement best practices and continuous improvement initiatives to optimize resource utilization and reduce operational costs
  • Develop and monitor key performance indicators to measure operational effectiveness and make data-driven decisions

3. Regulatory Compliance:

  • Stay up to date with industry regulations, standards, and guidelines to ensure compliance across all operational activities
  • Collaborate with the QC team to ensure adherence to healthcare regulations and maintain necessary certifications

4. Resource Management:

  • Oversee capacity planning process for team to ensure utilization across the team
  • Allocate resources effectively to support various clients, ensuring optimal staffing levels and appropriate skill sets
  • Review budgets, financial forecasts, and participate in resource planning with the Senior Leadership Team

5. Quality Assurance:

  • Implement measures to enhance client satisfaction and overall business outcomes

6. Change Management:

  • Drive change initiatives within the organization, ensuring smooth transitions during periods of growth, process changes, or technological advancements


The ideal candidate will have:

  • A Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred
  • Minimum of 10 years of progressive experience in operations management role, with at least 5 years in leadership role; experience in healthcare is preferred
  • Strong understanding of healthcare regulations, compliance, and industry best practices
  • Proven track record of driving operational excellence, process improvement, and resource optimization
  • Exceptional leadership and team management skills, with the ability to inspire and motivate teams towards common goals
  • Excellent communication, negotiation, and interpersonal skills
  • Proficiency in data analysis and using insights to inform strategic decisions
  • Demonstrated ability to adapt to change and lead teams through transitions


As well as the basic salary, great social events, and a culture of continual learning, our competitive benefits package includes:

  • Competitive annual vacation allowance
  • Private medical insurance (for you and your family)
  • Life insurance
  • Income protection
  • Travel insurance (for you and your family)
  • Discretionary Exceptional Performance Bonus Plan
  • An annual “wellness” benefit
  • Paid sabbaticals after 5 years’ service
  • Competitive location-based benefits


AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the core of every scientific innovation and advancement, there is a simple and compelling story to be told. We know how to tell that story, how to use the right tools to reach the right audiences at the right time, to provoke meaningful change.

We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy. AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network. Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere. AXON is proudly an AVENIR GLOBAL company.

Equal Opportunities

AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.


If you are interested in applying for this role, please send a copy of your CV to [email protected] or complete the form below.